If you’ve ever visited a call center, you know one thing: people are talking constantly.
A phone trunk that’s “down” can bring business to a screeching halt.
Even a planned outage, for an equipment upgrade, can cause a lot of anxiety.
Jason Holeman, Director of Operations at Dealer Tag Agency, was faced with replacing his company’s 50-station phone system in the winter of 2014.
“We provide automobile tags to the car dealers in the area,” describes Jason. “Our entire business, from voice lines to data circuits, relies on our call center. It was quite a project!”
Jason turned to Brian Whittington at Ideal Solutions Provider, LLC, to get the job done.
“The Data Tag Agency had an older phone and data system that was costing them a lot of money,” recalls Brian. “Jason wanted to change the whole thing out at once, and through Ideal Solutions Provider, I was able to make that happen, get him an updated system, and save him money in the process.”
Jason describes the Ideal Solutions Provider experience as “awesome.”
“Brian was very responsive to our needs, and he did a great job quarterbacking the selection, acquisition, and installation of our new system,” he describes. “There were no surprises, either. Brian told me what he’d do, he did it, and it worked.
“The only surprise was a pleasant one,” Jason continues. “It was nice to deal with someone who keeps customer service at the forefront of his business. I could tell that was important to him.”
Would he work with Brian and Ideal Solutions Provider again?
“Absolutely,” says Jason without hesitating. “I just had him order two data circuits for my homeowners’ association, and it’s already been installed, too!”
Ideal Solutions Provider, LLC, is your one-stop source for finding the telecom solution that’s right for you! Call us at 813-388-4935 or visit www.idealsolutions-provider.com to schedule a no-obligation consultation today!